Choose a plan and tell us which systems you run: Epicor, NetSuite, Zoho, Celigo or the integrations between them. We review every request and respond with an estimate based on your scope, then confirm your plan and start date.
Epicor Service Partner · ADP Partner · Registered Anthropic Partner Headquartered in Laguna Beach, CA, with consultants in New Jersey, Maryland, Florida, Portland and Canada
Applications we support
Trusted by
One budget, every platform
A single fixed monthly amount covers Epicor, NetSuite, Zoho, Celigo, ADP and Claude work. Larger plans add hours and faster response times.
No surprise invoices
Work stops the moment your plan hours run out. You decide whether to approve more hours or pause until your next cycle. Command clients automatically draw up to 20 hours from their next cycle, so work keeps moving.
Hours that carry forward
Quiet month? Unused hours roll over to the next one, up to your plan’s limit, so slow periods still pay off.
Nothing falls through the cracks
Our automated back end tracks every request and every hour. Log in to your client portal anytime for support metrics, a full history of hours spent and the hours you have left.
ERP SUPPORT · REPORTS & DASHBOARDS · WORKFLOW AUTOMATION · AI WITH CLAUDE · CUSTOMIZATIONS · INTEGRATIONS
1
Request a planTell us which systems you run and the support you need.
2
Review and estimateWe review your request and respond with an estimate, usually within one business day.
3
Accept estimate and invoiceOnce you accept your estimate, you receive an invoice and your subscription is scheduled for your start date.
4
Monthly renewalYour plan renews each month. Leap and Momentum can be changed or cancelled with 30 days’ notice. Command runs on a 12-month term.
Service plan terms
Request only. Submission of a plan request constitutes a request for services and does not create a binding agreement. All requests are subject to review and acceptance by Quantum ERP Solutions LLC (“Quantum”) in its sole discretion, and Quantum reserves the right to decline any request.
Approval, invoicing and activation. Upon approval, Quantum will provide Customer with an estimate. Upon Customer’s acceptance of the estimate, Customer will receive an invoice, and the subscription shall be activated as of the start date requested by Customer or such other date as the parties mutually agree in writing. Plan fees are payable in advance of each billing period.
Automatic renewal. Each subscription renews automatically for successive monthly billing periods at the plan rate stated in Customer’s accepted estimate, as may be updated by Quantum upon thirty (30) days’ prior written notice, and recurring billing shall continue unless and until the subscription is cancelled or modified in accordance with Section 4. For Quantum Command, monthly billing continues for the duration of the twelve (12) month term described in Section 4.
Cancellation and modification. Quantum Leap and Quantum Momentum subscriptions may be cancelled, upgraded or downgraded upon not less than thirty (30) days’ prior written notice to Quantum. Quantum Command subscriptions require a minimum term of twelve (12) months from the activation date and may not be cancelled or downgraded before the end of that term; a Command subscription may be upgraded or its hours increased at any time. Upon expiration of the initial term, a Command subscription renews for successive twelve (12) month terms unless Customer provides written notice of non-renewal at least thirty (30) days before the end of the then-current term. Changes take effect at the start of the first billing period following expiration of the notice period.
No proration; full-term liability. Fees are not prorated. Where the effective date of a cancellation falls mid-cycle, the plan shall remain active through the end of the then-current billing period, and Customer shall remain liable for, and payment shall be due in respect of, the full fees for such period. If a Quantum Command subscription is cancelled or terminated by Customer before the end of its term, the fees for all remaining months of the term become immediately due and payable. Fees paid are non-refundable.
Plan hours and rollover. Unused plan hours roll over to the next billing period only, up to the maximum stated for the applicable plan (Quantum Leap: 20 hours; Quantum Momentum: 30 hours; Quantum Command: 40 hours). Rolled-over hours not used in that next billing period expire. Plan hours, including rolled-over hours, have no cash value, are non-transferable and are forfeited on the effective date of cancellation or termination. Under the Quantum Command plan, up to twenty (20) hours of the following billing period’s allotment will be applied automatically in advance when current plan hours are exhausted and shall be deducted from that period’s allotment. If the subscription is cancelled or terminated after such advance hours have been used, any advance hours not covered by a paid billing period shall be invoiced at the additional-hours rate stated in Customer’s accepted estimate.
Additional hours. Upon exhaustion of available plan hours, Quantum will notify Customer and shall not perform additional billable work absent Customer’s prior approval. Customer may elect to approve additional hours at the additional-hours rate stated in Customer’s accepted estimate or to defer further work until the commencement of the next billing period.
Response times and scope. Stated response times are targets measured during normal business hours and do not constitute guarantees. Plans cover the consulting services described and exclude software licenses, third-party products and fees, hardware and travel, which are quoted separately.
Time tracking. Time is tracked and deducted from plan hours in fifteen (15) minute increments and is available to Customer through the Quantum client portal.
