Choose a plan and tell us about your Epicor environment. We review every request to make sure we can support your scope, then confirm your plan and start date.
Applications we support
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Build support around your budget
Pick the block of hours that fits your monthly support budget. One predictable prepaid amount covers your Epicor help, with lower hourly rates as your plan grows.
No surprise overages
When your plan hours are used, we notify you first. Approve additional hours to keep work moving, or hold the work until your next billing cycle starts.
Hours that carry forward
Unused hours roll over to the next period, so a quiet month still pays off when a busy one comes along.
EPICOR SUPPORT · REPORT WRITING · BAQs & DASHBOARDS · IMPLEMENTATION HELP · FORM CUSTOMIZATIONS · INTEGRATIONS
1
Request a planTell us about your Epicor environment and the support you need.
2
We reviewWe confirm we can support your scope, usually within one business day.
3
Approval and invoiceOnce approved, you receive an invoice and your subscription is scheduled for your start date.
4
Monthly renewalYour plan renews each month until you change or cancel it with 30 days’ notice.
Service plan terms
Request only. Submission of a plan request constitutes a request for services and does not create a binding agreement. All requests are subject to review and acceptance by Quantum ERP Solutions LLC (“Quantum”) in its sole discretion, and Quantum reserves the right to decline any request.
Approval, invoicing and activation. Upon approval, Customer will receive an invoice, and the subscription shall be activated as of the start date requested by Customer or such other date as the parties mutually agree in writing. Plan fees are payable in advance of each billing period.
Automatic renewal. Each subscription renews automatically for successive monthly billing periods at the then-current plan rate, and recurring billing shall continue unless and until the subscription is cancelled or modified in accordance with Section 4.
Cancellation and modification. Any plan may be cancelled, upgraded or downgraded upon not less than thirty (30) days’ prior written notice to Quantum. Changes take effect at the start of the first billing period following expiration of the notice period.
No proration; full-term liability. Fees are not prorated. Where the effective date of a cancellation falls mid-cycle, the plan shall remain active through the end of the then-current billing period, and Customer shall remain liable for, and payment shall be due in respect of, the full fees for such period. Fees paid are non-refundable.
Plan hours and rollover. Unused plan hours roll over in accordance with the terms of the applicable plan. Plan hours, including rolled-over hours, have no cash value, are non-transferable and are forfeited upon cancellation or termination. Under the Quantum Command plan, up to twenty (20) hours of the following billing period’s allotment may be used in advance and shall be deducted from that period’s allotment.
Additional hours. Upon exhaustion of available plan hours, Quantum will notify Customer and shall not perform additional billable work absent Customer’s prior approval. Customer may elect to approve additional hours at the rate applicable to its plan or to defer further work until the commencement of the next billing period.
Response times and scope. Stated response times are targets measured during normal business hours and do not constitute guarantees. Plans cover the consulting services described and exclude software licenses, third-party products and fees, hardware and travel, which are quoted separately.
